Admin troubleshooting

Can't sign in to the console

1. Confirm you're at app.gafferai.uk/login (not .com, not another domain).
2. Try password reset if you're not sure of the password.
3. Clear the browser cookies for app.gafferai.uk and try again.
4. Still stuck? Email support — we can check the account.

Dashboard looks blank or stuck

• Hard refresh — Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows).
• Check the online indicator top-right of the app header. If it says offline, it's your network.
• If you just created the company, the dashboard is empty on purpose — add a job and a worker first.

AI briefing is vague or empty

It needs data. In order:

• Add at least one active job.
• Have at least one worker clock in.
• Upload at least one RAMS.

After a few days of activity the briefing gets specific. If you still see nothing after a week of use, email us — we'll look.

Worker isn't in the list

• Clear the Workers filter — easy to forget a typed filter is still active.
• Check they aren't archived. Filter → Status → All.
• Check you're on the right company if you have multiple.

Numbers look stale

Most panels refresh every 30 seconds. If they don't:

1. Refresh the page.
2. Check the online indicator — if it's offline, you'll see whatever was cached last.
3. Look at Recent Activity — if it's empty for the day, no events have come in, which is usually a permissions problem on worker phones (see Worker troubleshooting).

Export button does nothing

• Disable ad-blockers for app.gafferai.uk — they sometimes block CSV downloads.
• Try a different browser (Chrome or Safari).
• Check you're approved to export — on some accounts, only owners can.

Dashboard push notifications not arriving

See Notifications — stopped arriving.