How can we help?
Setup guides, worker app walk-throughs, RAMS, payroll, AI briefings and troubleshooting. If the answer isn't here, email us.
Getting started
Sign in, add your first site, invite workers, understand the dashboard in 30 minutes.
3 articlesAdmin console
Dashboard, jobs, workers, messaging, AI workspace — how the office side runs.
4 articlesWorker app
Install, sign in, clock in/out, fill forms, reply to the office from the phone.
5 articlesPayroll & timesheets
Hours, current week totals, approvals, auto-clockout and fixing missing events.
2 articlesRAMS, forms & compliance
Get RAMS signed off, see who's signed, understand the compliance score.
2 articlesAI & briefings
Morning brief, end-of-day wrap, Ask Gaffer — what the agent does and how to use it.
1 articleNotifications & messaging
Push notifications, worker messages, broadcasts, reminders that actually land.
1 articleTroubleshooting
When something won't load, update, or sync. Fix it fast.
2 articlesAccount & support
Team invites, billing, how to reach us, response times.
1 articlePopular with new teams
Admin quick-start: first 30 minutes on Gaffer
Sign in, add your first job, invite workers, check the briefing.
Getting startedInviting workers & setting their PIN
Add a worker in the console, share the app link and PIN, confirm they're signed in.
Worker appClocking in and out on the worker app
Face capture, GPS, signature, and the declaration step explained.
ComplianceHow RAMS get signed off
Admins upload in the console, workers read and sign on the phone.
PayrollPayroll & timesheets overview
Hours, this week's totals, overtime, approvals, export.
TroubleshootingWorker can't log in or clock in
PIN, camera, GPS and signature — what to check, in order.
Still stuck?
We reply to every support email the same working day. Include your company name and what you've already tried — it gets us to an answer faster.