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Help / Worker app / Logging into the worker app
Worker app

Logging into the worker app

Read time · 2 min Audience · Workers

What you need

Your admin set up two things for you:

  • A worker ID — usually a number (e.g. 14).
  • A 4-digit PIN.

Both should have come through by text or WhatsApp. If not, ask your gaffer or the office.

Sign in

  1. Open the Gaffer app on your phone. First time? See Install the worker app.
  2. Tap the worker ID field, type your number.
  3. Tap the PIN field, enter your 4-digit PIN.
  4. Tap Sign In.

How long you stay signed in

Once you're in, you stay signed in on that phone. You shouldn't need to sign in again — even after closing the app. If you sign out manually (Profile tab → Sign Out) you'll need the ID and PIN again.

PIN not working

First try:

  • Make sure you're entering the ID number you were sent, not a nickname.
  • Check the PIN character-by-character. Zeros are common mistakes.
  • If you've just had a PIN reset, use the new PIN — the old one stops working immediately.

If that doesn't work, ask your admin to Reset PIN on your profile — they'll send you a new one.

Don't know your worker ID

Ask your admin. They can see it next to your name in the Workers page. There's no self-serve lookup — that's on purpose, so randoms can't guess a worker ID.